Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions (FAQ) page. We have compiled a list of common queries to provide you with quick and informative answers. If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you.

 

1. How can I place a custom order?

Placing a custom order is easy! Simply visit our website and navigate to the custom order page. Fill out the form with your specifications and details, and we will promptly get in touch with you to discuss your unique creation. We love bringing your ideas to life!

 

2. What materials do you use for your chainmaille and scalemaille creations?

We primarily work with Anodized Aluminum for our chainmaille and scalemaille pieces. Anodized Aluminum offers durability, a wide range of vibrant colors, and is lightweight for comfortable wear. However, we are open to discussing alternative materials if you have specific preferences.

 

3. Can I request a specific color for my custom order?

Absolutely! We always keep 20 colors of Anodized Aluminum in stock, ensuring a diverse selection for your custom orders. If you have a specific color in mind that we don't currently have, we'll go the extra mile to source it for you. We're committed to creating the perfect piece that matches your vision.

 

4. How long does it take to fulfill a custom order?

The time required to fulfill a custom order depends on the complexity of the design and our current workload. We strive to provide you with a realistic time frame during our initial consultation. Rest assured that we put in the utmost care and attention to detail, ensuring that your custom creation is crafted to perfection.

 

5. Can I request alterations or modifications to an existing design?

Absolutely! We understand that each individual has unique preferences. If you would like to make alterations or modifications to an existing design, please reach out to us. We will gladly work with you to customize the piece according to your specific requirements.

 

6. What are your shipping options and policies?

Our policies can be found at the bottom of our website. We offer free shipping for all our products.

 

7. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, please refer to our Return and Exchange policy page for detailed instructions on how to initiate a return or exchange. This can be found at the bottom of our website.

 

 

8. General Care Information: (for your chainmaille)

Proper care is essential to maintain the beauty and longevity of your chainmaille jewelry. Here are some guidelines to help you keep your pieces in pristine condition:

Avoid contact with household cleaners and chlorine: It's important to keep your jewelry away from household cleaners and chlorine, as these substances can cause damage or discoloration to the metals. Remove your chainmaille jewelry before engaging in activities involving these substances.

Handle your jewelry with care: Most chainmaille links are not soldered closed but instead rely on the interlocking design. As a result, they can be pulled open if handled roughly. Always handle your jewelry gently to avoid unintentionally opening the links. Treat it with the same care you would give to any delicate accessory.

Cleaning your chainmaille jewelry: Over time, your jewelry may accumulate dirt, oil, and even odors. To clean most metals, follow these steps:

Fill a bowl with warm water and add a small amount of non-lotion dishwashing soap.

Place your chainmaille jewelry in the soapy water and let it soak for several minutes.

After soaking, lather the jewelry with soap and gently but briskly rub it between your palms, ensuring you reach all the intricate areas.

Rinse the jewelry thoroughly with warm water to remove any soap residue.

Allow the jewelry to air dry naturally, or if using a blow dryer, use the lowest and coolest setting to prevent any potential damage.

By following these care instructions, you can help preserve the beauty and integrity of your chainmaille jewelry for years to come.

Please note: These care instructions may vary based on the specific metals used in your chainmaille jewelry. If you have any questions or concerns about cleaning or caring for your piece, don't hesitate to reach out to us for personalized guidance.